Privacy Policy

1. About This Policy

Cloud and Tech (ABN 85 605 424 922) (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and your rights in relation to that information.

By using our website (cloudandtech.com.au) or our services, you agree to the practices described in this Policy.

2. Who We Are

Cloud and Tech
Nelson Bay, NSW 2315, Australia
Phone: 02 4061 9088
Email: info@cloudandtech.com.au

We are a local, family-run IT support business serving Port Stephens businesses and home users, offering managed IT support, cloud solutions, cybersecurity, IT consulting, and in-home support for seniors.

3. What Personal Information We Collect

We may collect the following types of personal information:

• Contact details: your name, email address, phone number, and suburb/location
• Enquiry content: details of the IT issue or service you are enquiring about
• Newsletter subscription: your email address and name if you subscribe to our mailing list
• Website usage data: browser type, pages visited, time on site, and IP address via Google Analytics

We do not knowingly collect sensitive information (e.g. health, financial, or government identifiers) unless it is directly relevant to providing a requested service, and only with your consent.

4. How We Collect Personal Information

We collect personal information in the following ways:

• Contact forms: when you submit an enquiry or service request via our website
• Phone or email: when you contact us directly
• Newsletter sign-up: when you subscribe to our email mailing list
• In-person or on-site: when we visit you to provide IT support services
• Automatically: via cookies and analytics tools when you browse our website

Where practicable, we collect personal information directly from you.

5. Why We Collect and Use Your Information

We collect and use your personal information to:

• Respond to your enquiries and provide IT support services
• Send you service quotes, invoices, and follow-up communications
• Send newsletters, tips, and promotional communications (only if you have subscribed or consented)
• Improve our website and services using aggregated analytics data
• Meet our legal and regulatory obligations

We will not use your information for any purpose that is unrelated to the above without your consent.

6. Marketing Communications

If you have subscribed to our newsletter or otherwise consented to receiving marketing emails, we may periodically send you IT tips, news, and service updates.

You can unsubscribe at any time by clicking the “Unsubscribe” link in any email, or by contacting us at info@cloudandtech.com.au. We will honour all unsubscribe requests promptly.

7. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Email marketing platforms (for newsletter delivery)
• Website hosting and CMS providers (WordPress)
• Analytics providers (Google Analytics)
• Cloud service partners (e.g. Microsoft, as relevant to service delivery)

These providers are required to handle your information securely and in accordance with applicable privacy laws. We may also disclose your information where required by law or to protect the rights, property, or safety of Cloud and Tech, our clients, or others.

8. Overseas Disclosure

Some of our third-party service providers (such as Google and Microsoft) may store or process data overseas, including in the United States. Where this occurs, we take reasonable steps to ensure those providers maintain data protection standards consistent with Australian law.

9. Cookies and Analytics

Our website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us understand how visitors use our site.

We use Google Analytics to collect anonymised information about website traffic and usage patterns. This data does not directly identify you. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Most web browsers allow you to control or disable cookies in your settings. Disabling cookies may affect the functionality of some parts of our website.

10. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure email communications, access controls, and regular security practices consistent with our cybersecurity services.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

12. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or out-of-date information
• Request deletion of your information (subject to our legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint about how we handle your personal information

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe (generally within 30 days).

13. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing at info@cloudandtech.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the effective date noted at the top. We encourage you to review this Policy periodically.