We’re based in Nelson Bay, NSW 2315, and we service the entire Port Stephens region — including Nelson Bay, Salamander Bay, Anna Bay, Medowie, Raymond Terrace, and surrounding areas.
For remote support (via screen sharing), we can assist clients anywhere in Australia.
Our standard business hours are Monday to Friday, 9am – 5pm.
We also offer 24/7 monitoring for managed IT clients, and priority after-hours support is available for critical business issues. Contact us on 02 4061 9088 or info@cloudandtech.com.au to discuss your needs.
Simple — just reach out! We offer a free consultation with no obligation. You can:
- Call us on 02 4061 9088
- Email info@cloudandtech.com.au
- Fill in the contact form on our website
We’ll have a chat about what you need and recommend the best approach — no jargon, no pressure.
Cloud and Tech launched as an independent business in September 2025, but we have over 10 years of IT support experience in the Port Stephens region — previously operating under the Computer Troubleshooters brand. Many of our clients have been with us for years.
Managed IT Support means we look after your technology on an ongoing basis — monitoring your systems, applying updates, fixing issues, and providing helpdesk support — so you can focus on running your business.
Think of it as having your own IT department without the cost of employing in-house IT staff. You pay a fixed monthly fee and we handle the rest.
Our average response time is under 1 hour for managed IT clients. We understand downtime costs money, so fast response is a priority.
Response times vary by severity — critical outages get immediate attention, while lower-priority requests are addressed within our agreed SLA.
Yes — we support both Windows and macOS devices, as well as iOS and Android phones and tablets. If your team uses a mix of devices, we’ve got you covered.
Most issues can be resolved remotely via secure screen-sharing tools — it’s faster and costs you nothing extra. For hardware issues, new setups, or anything that genuinely requires hands-on attention, we’ll come to your site.
As a local Nelson Bay business, we’re just around the corner if you need us in person.
Microsoft 365 (formerly Office 365) is a subscription service that includes Outlook email, Word, Excel, Teams, OneDrive cloud storage, and more — all accessible from any device, anywhere.
For most small businesses, it’s one of the best investments you can make: professional email on your own domain, real-time collaboration, automatic backups, and built-in security. We can set it up and manage it for you from day one.
Absolutely. We handle cloud migrations regularly — whether you’re moving from an old on-premise server, a previous email provider, or even just a Gmail account.
We plan the migration carefully to minimise disruption, keep your data intact, and make sure your team is trained and comfortable with the new system.
Cloud services like Microsoft 365 provide high availability, but they are not a substitute for backups. Microsoft does not guarantee recovery of accidentally deleted or ransomware-encrypted data beyond a limited window.
We recommend and manage dedicated cloud backup solutions to ensure your business data is fully protected and recoverable. Ask us about our backup options.
Small businesses are among the most common targets for cybercriminals — precisely because many assume they’re “too small to be targeted.” In reality, over 60% of cyberattacks in Australia target small and medium businesses.
A single breach can cost your business tens of thousands of dollars in recovery, downtime, and reputational damage. Basic cybersecurity is not just good practice — it’s increasingly a requirement for business insurance and compliance.
EDR (Endpoint Detection & Response) is advanced security software installed on your computers that detects and responds to threats in real time — far beyond what traditional antivirus can do.
MDR (Managed Detection & Response) adds a team of security experts who monitor your environment 24/7 and respond to threats on your behalf.
If your business holds customer data, processes payments, or relies on uptime, we strongly recommend at least EDR. We offer both solutions tailored to your budget.
Yes! We offer a free Cybersecurity Health Check for Port Stephens businesses. We’ll review your current security posture and identify gaps — with no obligation to purchase anything.
Contact us to book yours today.
Act quickly — time matters. Here’s what to do:
- Disconnect the affected device from your network and internet immediately
- Do not turn it off — leave it on so we can investigate
- Call us straight away on 02 4061 9088
- Change passwords for any accounts that may be affected (from a different, unaffected device)
- Notify your bank if any financial accounts could be involved
We treat cybersecurity incidents as urgent. Don’t hesitate to call even if you’re unsure — it’s better to check.
Yes — in-home visits are one of our most popular services. We come to you across the Nelson Bay area so you don’t have to pack up your computer or travel anywhere.
We take our time, explain everything in plain English, and make sure you’re comfortable and confident before we leave. No question is too basic — that’s exactly what we’re here for.
We help with a wide range of home technology problems, including:
- Slow or crashing computers and laptops
- Wi-Fi setup and troubleshooting
- Virus, malware, and scam removal
- Email setup and problems (Gmail, Outlook, etc.)
- Phone and tablet help (iPhone, Android)
- Printer setup and issues
- Smart TV and streaming device setup
- Video calling with family (FaceTime, Zoom, etc.)
- Setting up a new computer, phone, or tablet
Absolutely — scam protection is something we care deeply about, especially for seniors. Online scams are increasingly sophisticated and can be very difficult to spot.
We can help you identify scams, secure your accounts, remove malware if you’ve been affected, and set up protection to reduce your risk going forward. We also take the time to walk you through how to recognise common scams so you feel more confident online.
Yes, of course. Family members are welcome to get in touch on behalf of a parent or relative. We’re used to this and happy to communicate with you and/or the person needing support — whatever works best.
Call us on 02 4061 9088 or send us an email and we’ll work out the best way to help.
Our pricing depends on the type and scope of support you need:
- Managed IT (businesses): Fixed monthly fee based on the number of devices and services covered — predictable budgeting with no surprise bills
- Ad-hoc / one-off support: Hourly rate for one-time jobs (both remote and on-site)
- Home & seniors visits: Competitive flat rates for in-home visits in the Nelson Bay area
We believe in affordable, right-sized IT — no bloated enterprise pricing. Contact us for a personalised quote.
On-site visit rates vary by location within the Port Stephens area. Please contact us or call 02 4061 9088 for current rates — we’re transparent about pricing with no hidden fees.
Yes — we offer a free initial consultation with no obligation. This gives us the chance to understand your needs and recommend the right solution, and gives you the chance to make sure we’re the right fit before committing to anything.
We accept payment by bank transfer (EFT) and most major credit/debit cards. Managed IT clients are invoiced on a regular monthly cycle. For one-off jobs, payment is due on completion.
We’ll always provide a clear quote before starting work so there are no surprises.
Didn’t find your answer?
We’re happy to help — call, email, or send us a message and we’ll get back to you quickly.